How do you want to be remembered?
There is no question that social media has revolutionized the way we communicate. For any of us old enough to remember when cell phones became more readily available, or when e-mail etiquette manuals were being passed around (ALL CAPS MEANS YOU ARE SHOUTING), or even when we hovered around a computer in the office in the early ’90s searching via Netscape Navigator to see what we could find on the internet, we know that social media is an evolving medium.
For better or worse, social media has allowed us to share as many tiny details about our lives as we so choose to share. It has allowed brands to personally converse with fans and loyal customers. You can probably think of a few friends or people you follow, who seem to share just the perfect mix of personal insights, news and fun information. You can probably think of a few friends who share way too much information. And then there’s the few who make us wonder why they’ve opened an account at all.
For those who take the time to understand how social media works, how each platform delivers information and to what audience, you have an amazing opportunity to control what people know about you, and your personal reputation.
And that’s the thing. Much like the word of a member of high society in the Victorian era, our reputations rest on the information that is out there, floating about society. Except in this day and age, it’s what information is circulating on the internet. The growing trend is that employers, admissions officers, consumers, dates, clients and coaches are checking out how you check out online. And if they find something that doesn’t reflect well on your persona, you are marked, and you may miss out on the opportunities you seek.
Hiring managers have cited that pictures, foul language, even a lack of information or no account, and what appears to be gossip or bullying have lead them to pass on candidates for jobs. Student-athletes have lost scholarships for sexually and racially explicit tweets. Potential employees have lost opportunities for posting comments about their job interviews and offers. Brands who mismanage their social networks, lost customers.
And yet, even with all these examples making the news, many folks continue to carelessly post all sorts of nonsense, without a worry as to how that will affect their reputation. So I’d like to pose a question to you, that may help curb thoughtless status updates, blog entries, photos and tweets.
How do you want to be remembered?
Do you want to be remembered as the high school athlete who gets passed over by your dream team because your Facebook albums contain too many photos with you holding a bottle of beer? Or do you want to be the athlete who is chosen over the other player not because your skills are all that more extraordinary, but because it is clear from your online profile that you are a stellar person and would be an asset to the team on many levels?
Do you want to be remembered as the employee who posts complaints about work and the boss all the time, which leads to a co-worker presenting said boss with screenshots of your rants and you getting fired? Or would you like to be the one who through cheerleading for your company online, gains such a quality personal following that you end up becoming the spokes person for the company?
Do you want to be remembered as the “idiot” who posted *that* post that got the team sanctioned by the NCAA? Or would you prefer to be the one who makes the winning play and becomes a Twitter trend.
Do you want to be remembered as the CEO who kept grumbling, “I’m too old for this stuff,” and missed the opportunity to personally communicate with thousands of brand fans and consumers, costing the company an increase in revenue? Or do you want to be remembered as that CEO who set the trend for other CEOs to follow, because you took the time to “get” social media and use it to be accessible, engage your audiences, build brand loyalty and increase sales?
Do you want to be remembered as the coach who banned your athletes from using Twitter? Or do you want to be the coach who empowers your players to use social media to build the team’s reputation, increase game attendance, and give a unique view and behind-the-scenes access to fans?
Do you want to be remembered as the lawyer who lied to the judge about a grandparent’s funeral to extend a trial only to be caught on Facebook with vacation photos? Or do you want to be remembered as the attorney who implemented a training program so that everyone in the firm could boost their client base and connect with the community?
Do you want to be the student whose online content catches the eye of the admissions officer, who promptly rejects your college application because you are clearly a liability? Or do you want to be the student who uses social media to develop a campaign, showing off your character and strengths, which gets you noticed and accepted by the college of your dreams?
Do you want to be remembered as the friend who shares way too much information, racy photos and inappropriate comments? Or do you want to be the person who everyone loves to follow, because you are an inspiration and always post the most engaging content?
What you say, do and post online does matter. Nothing is private. And it all speaks to who you are and your reputation.
How do you want to be remembered?
SB 1349 Protects Privacy for Student-Athletes
You’ve all read by now that California Governor, Jerry Brown, signed the SB 1349 bill, which prohibits public and private universities from requiring students or prospective students to disclose their user names or passwords to social-media sites. The governor’s office says the law “is designed to stop a growing trend of colleges and universities snooping into student social-media accounts, particularly those of student-athletes.”
This is terrific news. What a wonderful way to urge athletic departments to take a pro-active approach to social media. It changes the department strategy from monitoring what student-athletes say to educating student-athletes how to use social media in a positive and purposeful way. It takes the program from crisis prevention mode to leadership academy.
Athletic programs which provide student-athletes with social media education, are working to improve their players’ communication skills. This type of education can help athletes understand how to build their professional profile, act with self-respect and encourages them to cross-promote other sports, and be positive examples, leaders in social media. It is very much like media training and preparing them for print and television interviews. But social media has a much more immediate and expansive impact than traditional media. Social media permeates every aspect of a student-athlete’s life.
Empowering student-athletes, as well as coaches and staff, to serve as brand ambassadors will have a far more positive impact on loyalty to the department, willingness to achieve specific goals and will produce a much higher ROI. Educating the entire department can effect not only what staff, coaches and athletes say, but when implemented with strategy, can impact ticket sales, community outreach, donor cultivation and improve recruitment efforts. No matter what goal a department may have, communication strategies, which integrate social media, can work to achieve those goals. Monitoring social media does not drive revenue. Enabling staff, coaches and athletes to embrace social media and actively use these networks, uplifting them as brand ambassadors will drive revenue where needed.
It was former student-athlete and Michigan quarterback, Kirk Cousins, who said at the NCAA Convention in January 2012, that the more support they were provided as student-athletes, the more they wanted to give back to the program. And that’s key. Many athletic programs forget that their student-athletes really want to serve as good representatives of the university and are searching for ways they can respond to that demand. When you choose to monitor your athlete communication, your are essentially telling them that you do not trust them and they are not capable of handling the responsibility of representing the university. That’s not a message well-received by students. And fortunately, it’s not a message they will have to hear any longer.
I’m thankful that California stepped up as a leader on this topic and passed the SB 1349 bill. There is no benefit to operating in a reactive mode and positioning your department as big brother over student-athletes. These “kids” are young adults who are attending an academic institution and are keen to learn how to improve their lives. Athletic programs can serve to enhance the academic experience student-athletes enjoy by providing social media education. These are life and leadership skills that effectively make them a better, more well-rounded player and more able to contribute significantly to the athletic program.
Beaming Bohemian consults with university athletic departments to establish social media guidelines, educate staff, coaches and student-athletes, and implement smart communication strategies which work to achieve specific goals. Every athletic department is looking to drive revenue. Beaming Bohemian can help you take advantage of social communication tools to do just that. Contact us at 619.244.2400.
7 Handy Tips for Managing Multiple Social Profiles
When providing social media education to a group or department, the length of the session usually does not allow for a detailed overview of each network. (Oh how I wish it did!) Every social site functions so differently and allows you to reach a different target audience. But there are some common threads and methods for managing more than one profile. So here are seven handy tips to manage multiple social networks and your personal brand that I often share with my students:
1. Create a content plan.
The big brands do it, and you should do. Do you plan to write blog weekly? Twice a week? How often will you post to Facebook? Will you schedule your Tweets in advance or plan times each day to be live? Most importantly, what content are you sharing? What message do you want to communicate? Get organized and create a plan that will help you strategize your delivery and save you time on a regular basis.
2. Understand your settings, functions and features.
If you have never taken the time to go through the settings on each platform and understand how they work, now is the time to do so. If you adjust setting X, how does it change your profile? Do you read the pop-up windows when the network adds a new feature? Do you understand how each and every function can enhance your profile? It’s time to learn what these platforms do with your information and how you can take advantage of their features to make your personal brand shine.
3. Schedule time each month to review settings, functions and features.
In the digital age, big things happen in the blink of an eye. And some networks add new features without even telling you (Facebook). Take 10 minutes each month to make sure your settings are the way you left them and check if there are any new features you can use to build your profile. LinkedIn just added a bunch of fun settings. Go through each one and see if there is some value for you. Facebook seems to get a kick out of randomly resetting your settings to default just to keep you on your toes. So stay a step ahead and on top of your settings. Otherwise, you might be sharing content with people you don’t intend to share with.
4. Make your bio work for you.
You’ve probably heard this before, but it is essential, especially for job hunters. Use the same photo for all your profile pictures so that people know it’s you. Craft one short and strong bio that you can use in whole or in part across all your networks. Make sure it reflects who you are and why you want to connect. If you aren’t getting some of the results you think you should, or you are all of a sudden attracting a stange crowd on Twitter, change it up. Your bio and your photo are the first impression. How do you want to be perceived?
5. Be strategic about posting photos.
You might really be enjoying that tropical vacation. However, your professional connections do not need to see you at the beach in your bikini, proudly holding up that adult beverage. There is nothing wrong in posting fun and social photos, but how does that photo represent your brand? If viewed out of context, what impression with that photo make? Think a little bit about the photos you post. How will they help you in the long run? Do they enhance your image? What impact that photo make? If there’s the slightest chance that that one photo could embarrass you later, don’t post it.
6. Use lists to manage your connections.
I’ve written about the Facebook and Twitter lists functions before. Leverage this feature to your advantage. On Facebook, using lists can help you with custom privacy settings. And if you have a lot of friends, it will help you check in with some folks who may not be appearing in your Timeline as often as you would like. On Twitter, you can subscribe to other people’s lists and create up to 20 of your own. You can use the list function to separate Tweeps by topic or industry. You can create a leads or contact list. And what’s really helpful is that you don’t have to follow someone to put them on one of your lists. I have a news list and while the list is long, I follow less than a handful of accounts. But it serves as a great resource and good content to share with my followers.
7. Take care with who you friend and follow.
It might seem really cool to have 5,000 friends or followers, but if 80% of those are spammers, bots and porn stars, what good does that really do? If you friend someone on Facebook, Link with a connection on LinkedIn or follow someone on Twitter, you are associated with that person. So it might seem cool that RoxyXXX is following you, and in the spirit of #TeamFollowBack you might give an automatic follow to all who follow you, but when your potential employer finds you on Twitter and sees who follows you, it’s pretty certain that they won’t think you’re all that cool if your friends and followers are less than respectable accounts and people. Be strict with who you friend and link with and make sure to manage your followers. It’s better to have connections with substance than large numbers of fluff. (Note: Pinterest has yet to enable the feature of managing followers, so be careful. They have not responded to requests as to when they will allow people to block followers.)
Ultimately, take a pause before you post anything anywhere and determine whether that comment will benefit you and your brand. Determine if your content will make a positive impact on your viewers or if you leave yourself open to interpretation. Good question to ask yourself – What’s the point? If you can’t find one, don’t post it.
It’s an Issue of Trust
Perhaps you’ve seen the news peppered with stories about university athletic departments all geared up to monitor their student-athletes’ social media accounts. With several universities receiving media attention and NCAA infractions, it’s no wonder athletic departments are “scrambling” for solutions.
Without a proper education, there is no doubt that student-athletes are going to commit social faux pas online. Even coaches and athletic department staff have committed noticeable errors. However, the message that you send the moment you set up a monitoring system is, “We don’t trust you.” Your message to your players becomes, “We have the greatest faith in you on the field, but the moment you’re out of our sight, we don’t trust your actions or your judgement. We don’t trust that you know how to communicate or what to say. We don’t believe in you.”
Educating your players, on the court and in the office, prepares them to be successful communicators and builds trust between an organization and its team members. When you (re)educate your team – and I mean every staff member, coach and player – about your brand identity, the brand message and provide social media guidelines (methods for successful communication), you empower your people to serve as brand ambassadors. Enabling them with a better understanding of the various communication tools develops personal pride and a willingness to better serve your organization. Directors and Head Coaches serve as positive, capable examples and can better relate with staff and players about the events happening in the social stratosphere. A thorough education and open discussion can serve as a spring board for ideas which may be generated from the most unexpected sources.
Some universities have chosen to provide some level of social media education, but yet continue to employ monitoring services, “just in case.” That only sends mixed signals to the players, “We want you to learn how to use these tools and we want to help you improve your communication skills. But…we still don’t trust that you’ll be successful and remain worried you’ll say or do something stupid.” How else are these young adults to interpret this? How are they (and you) to learn from their mistakes?
ASU’s Michael Crow said at the NCAA Convention in January that the student-athlete experience is, in a sense, a leadership academy. In addition to creating opportunities for their players to become the best athletes they can be, the ASU athletic department staff and coaches offer “life coaching” to motivate their young men and women athletes to consider what they want their life to mean, what life goals they want to achieve and what they want to contribute to the world.
In a CBS video of several coaches weighing in on social media, it was Jim Christian at Texas Christian University who said, “As opposed to just restricting them, you know, sometimes they have to make bad decisions in order to learn. And I think that’s what college is all about.” And UNLV Basketball Head Coach, Dave Rice chimed in with, “I really believe in the importance of empowering student-athletes, making it a part of the education process and really using social media in a positive way.”
Universities, which are at their core, educational institutions, are far better off preparing their athletes for success versus assuming their failures and continually operating in crisis management mode. Educating your athletes about reputation management, personal branding and all the nifty details of social media, challenges them with responsibility and professionalism and a chance to rise to the occasion. At the end of the day, that IS what college is all about and a sure method for creating an environment of trust and empowerment while paving a path for tomorrow’s leaders.
Through Beaming Bohemian’s branding and social media education, including the development of social media guidelines, you can change your tune and deliver the message of trust to your student-athletes. Investing in this education is a uniquely positive approach which delivers the message, “We believe that you are amazing individuals who have a unique ability to inspire others through your leadership. We believe you are just as talented off the field as you are on the court. As a student-athlete, you have a more visible platform for story telling and brand development. We trust that you respect yourself, your teammates, your coaches, fellow students and members of the community. We believe in you and we are excited for you to share your story with the world.”
Media Sources
Maryland Bill Addresses College Athletes’ Social Media Privacy via The New York Times
Supreme Court to schools: Take care with First Amendment via LA Times
Athletic departments get free rein with social media via Minnesota Daily
UNC, NCAA Address Monitoring Athletes On Social Media via WFMY News (CBS)
Schools scramble to monitor athletes’ social-media activities after NCAA ruling via philly.com
NCAA: No plans to police Twitter via Missoulian
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