Social Spring Cleaning
LinkedIn Updates
LinkedIn has made several upgrades lately. Have you noticed? Not only has LinkedIn changed the total design and function of the website, but they have been adding more features over the past few months in order to make the site more interactive. Here’s a few of the big updates to note:
LinkedIn Today
When you land on the page, you’ll automatically see the news feed. This is similar to your Facebook Timeline or Twitter feed. You’ll see the header above the feed called “LinkedIn Today” which entices you to click on various news pieces and share articles with your connections. This is so that we can enjoy a more interesting feed than Sally Smith is now connected to Joe Jones.
Once you click “LinkedIn Today” you’ll be taken to a magazine layout of news articles for your perusal. World news and business articles await your discovery. It’s a great resource to share on LinkedIn and your other social sites, too.
Follow
You’ll notice that you can now “follow” business and thought leaders who write articles just for the LinkedIn audience. It’s tough to get directly to the list, though. There is no ability to click from the menu. There is no section on the sidebar. I think I discovered this feature because it showed up in my news feed. I went to the LinkedIn Help Page and found this comment:
Visit http://www.linkedin.com/today/post/whoToFollow to see the initial list of thought leaders who can be followed. Currently, only a small, hand-picked set of thought leaders can be followed from their LinkedIn profiles.
Not so user-friendly, but once you do land on this main page, you are treated to a wonderful list of influencers.
Follow the people you want to have show up in your news feed or just browse through the articles on offer. Underneath the header, you can click on the word “Following” to manage who you already follow. I’m not quite sure why LinkedIn would make it so difficult to get to this page. Great feature, but not completely thought out.
Endorsements
One of the features recently added was “Skills.” LinkedIn did this to assist college graduates who perhaps don’t yet have the work experience to fill out a resume. In addition, they now allow you to “Endorse” those skills for any of your connections. Have you noticed that when you view a profile, this box appears to encourage you to endorse specific skills?
This is a nice feature which somewhat replaces “Recommendations.” Previously, you had to ask for people to recommend you, and it was a letter your contact had to write on your behalf. That feature is still available, but now they can go into your profile and just click on the skills they want to endorse. This saves time and is very user-friendly. It also gives greater opportunity for your contacts to endorse you without a request.
Make sure you take the time to add skills to your profile. This will help you get found when hiring managers are doing searches. On top of that, take a moment to go through your contacts and endorse their skills. Perhaps you are working on a project with someone … give them a boost on LinkedIn. If you get off the phone with a business contact, head to LinkedIn and endorse some of their skills. In order to play nice on LinkedIn, it’s a good idea to take a look at who has endorsed some of your skills and then go onto their profile and endorse them right back. Good professional karma.
New Profile
Finally, LinkedIn is rolling out new profile designs. I’ve requested mine, but have not yet received the upgrade. So stay tuned for more information soon.
I would love to hear what features you are enjoying most on the re-vamped LinkedIn. Are these new features making the site easier to use? Are there certain features that are helping you do business better or increasing your contact base? Please share with me. I’m happy to provide updates on my blog or in next month’s newsletter.
Instagram Web Profiles
Hello Instagram web profiles. It’s great to see you! Did you know that you can now view Instagram photos online? Previously, you could only browse via your mobile device. Since Facebook’s purchase of Instagram, many have wondered if we would see a web version. While it is nice to be able to view the photos in a larger format, the web version is more limiting than the mobile app, it does give us reason to review our privacy settings and re-strategize our activity.
Initially, I was excited to see Instagram online. But one much needed feature for the web profiles is a search function. I have found myself looking at my phone and the web simultaneously to pull up usernames and view photos. The hashtag feature is not live yet on the web version, so you cannot click a hashtag to view photos tagged with that topic. Essentially, you have to know the username in order to view photos. You can click on the people who have liked or commented on your photo and view their gallery, follow them from the web, as well as like and comment on their photo. However, you cannot view the list of your followers nor who you are following. One item to note, if your account is already private, then it is private online, too. If you want to change this setting, you’ll have to go to your phone to make your account private.
I will say that it was really nice to be able to type comments on my big keyboard, versus plucking away on my iPhone. I also find it much easier to delete spam comments and report users on my phone than online. If you try to do it online, you have to enter your e-mail address as well as the username (which you will need to copy and paste) and then you will be notified after you submit the details that “Facebook will send you an e-mail shortly” (which they never do). At this point in time it appears that web profiles are simply a way to view the photos in a larger format. It does not appear that they want users to move away from their mobile devices. (And why would they after Instagram surpassed Twitter in daily active users?) It will be interesting to see how they develop the features for web profiles.
What’s significant for users (both brand and individuals) is that you can now promote your web profile and allow more fans to see your photos. This means more eyeballs looking at your strategically uploaded images. And if you had no strategy prior to this web profile launch, then it’s a good time to think about what photos (and graphics) you want people to see. Businesses can take advantage of this medium to promote product, events and services, as well as share the company culture. You can streamline your photo strategy by using Instagram to feed your Facebook, Twitter and Pinterest, for example. Individuals can paint a picture of their hobbies, interests and character. This is essential for students, student-athletes and those in search of employment. When admissions officers, athletic scouts, and hiring managers stumble across your Instagram account, what will they find?
If you want to take a look at my Instagram profile, click HERE. I use this account to feed my personal website and therefore have several of my favorite travel photos uploaded. Let me know what you think of the Instagram Web Profiles. I’m curious how/if you are using the new feature. Please leave a comment below! Thanks!
What Crock-Pot Could Have Cooked Up
This tweet landed in my stream today:
Crock-Pot launches NFL-branded slow cookers http://t.co/fGUfQAHI #sportsbiz (via @sports_business)
— Tariq Ahmad (@tariq_ahmad) October 15, 2012
And it immediately got me thinking about what Crock-Pot could have cooked up for marketing this awesome new product!
I mean … look at that! Your favorite team’s colors and logo is on a Crock-Pot! Die-hard football fans are likely to be the same people who consume the most chili on this planet. How many times have you been to a football party where chili was served? Crock-Pot, the NFL and chili are nearly a branding match made in heaven!!!
And so, I keep scratching my head as to why the release of this perfectly branded product is so ill-timed and flying very under the radar. My marketing instincts were shouting at me…Here’s what I would have done, if I were the marketing guru at Crock-Pot:
Once the approval from the NFL was received to use the team colors and logos on a crockpot, I would have then reached out to each team’s Community Relations Director. Together, we would have held chili contests in the summer time, keeping the buzz going and engaging fans for all teams in the off season. For each team, a winning chili recipe would have been selected to accompany the team Crock-Pot. So if you bought the San Diego Chargers Crock-Pot, the San Diego fan’s winning chili recipe would be inside. Wait, there’s more!
The product would have been released shortly before pre-season with an ad-campaign featuring the chili recipe winners from each team. Crock-Pot could have partnered with S&W to feature the award-winning ingredients of football’s chili recipes (side note, but still a good opportunity). Through the season, there would be chili cook-offs across the nation between the recipe winners featured in the team-themed Crock-Pot. Could have been set up like a tournament where the brackets are put up online and you follow your team’s chili recipe winner through the brackets. That would have led to a Superbowl Sunday chili cook-off finale extravaganza to determine which team’s fan had the winning recipe in all the league. Imagine the commercials. You could end up with some rare “live commercials” campaign during the Superbowl.
The social media marketing, promotion and engagement opportunities would be endless. Voting could have occurred online, in addition to the live chili cook-off events. People who try the included recipes could give reviews, share photos, etc. Fan participation surrounding the competition on the field and for the Crock-Pot chili challenge would spike. Gazillions of NFL Crock-Pots would have been sold. And there would be millions of satisfied bellies full of chili.
Really – how tough is it NOT to see the possibilities here? This is common sense to me. What a huge opportunity missed by Crock-Pot and the NFL. I mean, REALLY! If you can’t stand the heat in the kitchen, get out of the Crock-Pot!
How would you have marketed this product?
A Strong Brand Identity Recruits the Right Members
Membership Recruitment: A Strong Brand Identity Recruits the Right Members
This article originally was written for and published in the Club Membership and Marketing Magazine, an online resource for Private Club professionals. The article appears in full below, as the magazine is subscription only. The Magazine is a resource provided by PCMA, the Professional Club Marketing Association.
In a world that has gone almost completely digital, it is easy to get caught in the online current of promoting your Club through various social channels. It’s a natural tendency to advertise the Club’s events, golf tournaments and membership programs, to show the public how great it is to be a Member at your Club. Without doubt, Private Club Membership is rewarding on many levels. However, before you post another status update, craft that 140 character tweet, or share another photo, take a few steps to make sure you are recruiting the right Members for your Club.
Review your Club’s core values
Every Club most likely has a vision or a mission statement somewhere. Perhaps it’s written on a plaque which hangs in the library or it may be collecting dust within the founding documents box. Where ever that may be, it is time to find it and read it. Your Club’s vision is based on the core values of your Club’s brand. It’s a good idea to discover what those are, too. If you haven’t reviewed the Club’s core values and vision in a while, then it is time for a re-education. This is the heart of your brand. This is the foundation for all of your communications. And the Members you want to attract should connect with those core values. The Club’s values are the most significant component of your brand identity. Your Membership is the embodiment of your brand identity.
Take a temperature on your Club Culture
Is your Club culture in-line with the core values of the Club? If your programming has fallen a bit out of touch with the vision of the Club, then work with the executive team to get it back on track. Determine what events best promote the vision of the Club. Tweak some of the less successful events to better represent your values. For example, if your Club is founded upon being a family-friendly retreat and you have very few kid-friendly events, they you may want to add activities that kids will love to the appropriate festivities.
Be a good listener
Most of a Club’s advertising and promotions tend to be all about the Club and what the executive team wants or needs to push. But let’s change that focus to be more about what Members and prospective Members want and need to hear. Do your programs truly add value to their life? In what way? Does it offer a solution? Make their life easier? These are some things to consider. Your brand messaging should definitely be infused with your core values, but it should also address your Members’ core concerns. Online, it’s easier than ever to understand what people want. They talk all the time! This is a key step in finding prospective Members who have a need for your Club. Listening to what people want, need and are concerned about will help you reach out to them with all the great answers wrapped up in a Membership at your Club. Spend more time listening online to discover who is a match for your Membership.
Choose the right channels
While you might love posting every event and program to Facebook, your Members and prospects may be checking their LinkedIn profiles three times a day and Facebook only three times per week. Part of listening is also learning where your Members are living online. You will better connect with your audience if you find them, versus them having to search for you. Learn and understand your Members’ social habits to better promote your Club culture and find new Members who are a good fit.
When you and the staff are living and breathing the Club’s core values, you’ll find the culture warmly reflects this vision, the Members embody it and that your communications reach prospects who want and need what you offer because you address their core concerns. This is the strong brand identity that will recruit the right Members for your Club…and keep them.
________________________________
Shanna’s private club experience includes an award winning role as Member Relations Director at City Club on Bunker Hill, a ClubCorp Club in downtown Los Angeles, California. Shanna is pleased to be presenting Private Club IPO: Go Public With Your Club Culture at the PCMA Convention in Las Vegas on September 25th, 2012.
How many followers do you really have?
As my Twitter followers grow on both Beaming Bohemian and Shanna Bright, I am often fascinated by the follow-habits that seem to be prevalent among Twitter superstars. Just today, I was followed by a social media “guru” who previously followed me, and then once I followed back, promptly unfollowed me. He’s not the first Tweep to do this. Numerous folks engage in this behavior in an effort to boost their following. There is no genuine interest to find new connections. It’s a numbers game.
It makes me laugh for a few reasons. I love that someone can claim they have over a million followers, but when you look through their list, you see lots of hallow and spam accounts. And two, I laugh because I actually remember the people who practice this type of number boosting exercise. It’s not that I have an awesome memory, it’s my Twitter management style.
I do not have over a million followers, nor am I following thousands. But everyday, I take a moment to look through the people who are following me, determine if they are providing valuable, relevant content and if they are someone I want to follow back. I report and block hallow and spam accounts without hesitation. Sometimes, I don’t feel I need to follow certain accounts and will just place them on one of my Twitter lists, a terrific organizational tool. I make the effort to manage my account so that I know who I am associated with on Twitter. It is a more accurate circle of influence.
You can do the same. You can closely manage your account and have valid, useful and helpful contacts or you can simply work toward some unverifiable cool factor and let anyone and everyone follow you. For high school and college students and student-athletes, law or med students, and job hunters, it is in your best interest to monitor who you tweet with just as much as what you tweet. If you are following tweeps who post a lot of inappropriate content, you are associating yourself with that content and personality.
With the same motivation to manage your reputation, protect your brand against being linked to the wrong people. Take the time to weed through your account and build up a following of quality and image-appropriate accounts that reflect the core values of your brand. Tweet with and retweet content from good sources, not someone you are going to regret “knowing” when your coach, college or potential employer take a peek at your account.
Cubs Social Media Night
This is really cool. The Chicago Cubs have really embraced social media. On the 16th, they hosted their first “Social Media Night.” The event included a panel discussion and attendees were given a swag bag. A favorite item listed is the social baseball cards, special cards with Twitter handles.
The standout point in this article was what Public Relations and Marketing Specialist Kevin Saghy shared:
He also articulated the five point plan for how the Chicago Cubs use social media:
1. Deliver the core values of the Cubs
2. Get to know their key influencers
3. Listening and engaging
4. Offer something of real value to the fans
5. Financial benefit
Take another look at the first point – Deliver the core values of the Cubs. BINGO! That’s what successful brands do on a consistent basis. And notice how the last point listed was financial benefit. The Chicago Cubs have their act together. It will be fun to follow them and see how fans respond to the Social Media nights and continued opportunities for engagement.
Here’s the link to the article or you can read the full post here:
Chicago Cubs social media strategy articulated on social media night
By Paul M. Banks, Friday at 8:28 am
On Wednesday May 16th the Chicago Cubs hosted their inaugural Social Media Night. Fans who purchased tickets were invited to a pregame social media panel at Wrigley Field’s Captain Morgan Club. And by social media, we obviously mean the discussion was Twitter heavy.
The panel consisted of Chicago Bears kicker Robbie Gould (@RobbieGould09), (more on his night here) Cubs.com writer Carrie Muskat (@CarrieMuskat) and Cubs Public Relations and Marketing Specialist Kevin Saghy (@Cubs).
Each person was given a swag bag that included a Cubs “social media” t-shirt, a copy of Vine Line magazine, a teeny foam finger, a voucher for a hot dog and a multi-card set of Cubs “Social Media Series” baseball cards featuring Cub players that are on Twitter.
“We looked at a lot of other teams, what they do and how we could differentiate themselves. We wanted to do something really interactive, then do you a unique giveaway” Saghy said.
“That’s where the baseball cards came in. I’ve never seen a professional baseball team do the social media themed baseball cards. Our ticket office came up with that idea, and as a kicker we got a lot of them autographed. So everyone that came here today actually got an autographed card.”
Mine was Ian Stewart.
“It just kind of ties into our theme of we want to provide value for following us, we really do care about fans and it’s something that we take very seriously, and hopefully we were able to portray that today.”
Kevin said that he and his team read every single tweet and message they receive through Twitter, and they often respond.
He also articulated the five point plan for how the Chicago Cubs use social media:
1. Deliver the core values of the Cubs
2. Get to know their key influencers
3. Listening and engaging
4. Offer something of real value to the fans
5. Financial benefit
Carrie Muskat approaches social media from a professional, not a personal perspective as she’s a reporter for the Cubs and an employee of MLB. She said her main uses for Twitter are sharing team news and stories, following other Cubs reporters and blogs to get the latest team/player news and following current players who tweet. Her tweets appear on Cubs.com.
“Twitter has totally changed our jobs cuz it’s 24-7 now. Paul Maholm announced his signing on Twitter,” Muskat said.
The Cubs have seen increased Twitter volume since merging from @cubsinsider to @cubs.
“We reply to everything that we can, and we have a monitoring dashboard where we’ll able to summarize, qualitatively and quantitatively tweets and we can then we can go to our management team and say this event was really popular, or say this is the number of tweets we got for this campaign versus other campaigns,” said Saghy.
“We’re just getting much more sophisticated in our measurements basically.”
September 17th versus is the next Cubs Social Media night. A contest will be held, and one follower from the next event will get the chance to throw out the first pitch before that game.
Paul M. Banks is CEO of The Sports Bank.net, an official Google News site generating millions of unique visitors. He’s also a regular contributor to Chicago Now, Walter Football.com, Yardbarker, MSN and Fox Sports
A Fulbright scholar and MBA, Banks has appeared on live radio all over the world; and he’s a member of the Football Writers Association of America, U.S. Basketball Writers Association, and Society of Professional Journalists. The President of the United States follows him on Twitter (@Paul_M_BanksTSB) You should too.
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